1. Subscription Cancellation
You may cancel your LifeChiAI centre or solo healer subscription at any time from within the app:
Or by writing to support@lifechiai.com with your registered email address and your centre name.
On cancellation:
- ·Your subscription remains active until the end of the current billing period (monthly or annual)
- ·You will not be charged for the next billing period
- ·Your data remains accessible until the subscription end date
- ·After the end date, your account moves to read-only mode for 30 days, then is archived
2. Subscription Refunds
| Scenario | Refund | Timeline |
|---|---|---|
| Cancelled within 24 hours of first payment | Full refund | 5–7 business days |
| Cancelled after 24 hours (monthly plan) | No refund for current period | Access until period end |
| Cancelled after 24 hours (annual plan) | Pro-rata refund for unused months | 7–10 business days |
| Technical failure preventing access > 48 hours | Pro-rata refund for downtime period | 5–7 business days |
| Duplicate charge | Full refund of duplicate | 3–5 business days |
All refunds are processed to the original payment method via Razorpay. Processing time depends on your bank or card issuer.
3. Healing Session Cancellations
Cancellation policies for individual healing sessions are set by each healing centre or solo healer. LifeChiAI is the platform provider and does not set session cancellation terms.
General guidelines followed by most centres on LifeChiAI:
- ·Cancellation 24+ hours before session: full refund or reschedule at no charge
- ·Cancellation less than 24 hours before session: 50% of session fee may be charged
- ·No-show without notice: full session fee charged
- ·Healer cancellation: full refund or reschedule offered
Contact your healing centre directly for their specific cancellation terms.
4. Healing Session Refunds
For refunds related to healing sessions:
Refunds for sessions paid through Razorpay are processed within 5–7 business days of approval.
LifeChiAI does not guarantee refunds for completed sessions where the healer attended as scheduled. Refund decisions for completed sessions are at the discretion of the healing centre.
5. Solo Healer Subscription
Solo healer subscriptions (Solo Starter, Solo Growth, Solo Pro) follow the same cancellation terms as centre subscriptions above.
The Solo Free plan has no subscription fee and no cancellation required. You may delete your account at any time.
Downgrading from a paid solo plan to Solo Free:
- ·Takes effect at the end of the current billing period
- ·No partial refund for the remaining period
- ·Patient limit and feature access reduces to Free tier limits immediately on downgrade date
6. How to Cancel
- 1Open the LifeChiAI app
- 2Go to Settings (gear icon, top right)
- 3Tap Billing & Plan
- 4Tap Cancel Subscription
- 5Confirm cancellation
- 6You will receive a confirmation email at your registered address
Alternatively, email support@lifechiai.com from your registered email with subject line:
We will process your cancellation within 1 business day and send confirmation to your registered email address.
7. Contact Us
For cancellation requests or refund queries: